The popular John Donne quote, “No man is an island” is just as applicable in a work context as it is in life in general. People need people. And in order to grow and take on more, companies need employees. Employees are a company’s direct link to its customers and as such employees need to carry and convey the company ethos, whatever it may be.
It is this connection that led speaker, entrepreneur and author Steven Van Belleghem to make the following statement while delivering a keynote speech recently: “You can’t make customers happy without happy employees.” According to Van Belleghem an employee’s unhappiness or frustration with management will come across to customers in some way, shape or form.
Customer experiences are the bread and butter of businesses. A good experience often leads to an improved impression of the business, assists with word-of-mouth marketing, and could ultimately see that customer return again, and again. Every employee in the customer cycle can affect this “experience” positively or negatively.
Apart from funnelling through to the customer’s experience, employee satisfaction affects:
The question is then: How do companies make their employees happy? Employee satisfaction can be greatly improved when companies build a culture of trust, recognition and compliance.
Essentially trust forms the basis of any relationship, personal or professional. Employees need to know that they can trust the companies they work for to look out for them. Without trust, whispers and office politics tend to add insult to injury.
Every employee inside the entire company is important. They want to feel significant by gaining the appropriate recognition for putting in extra effort or for achieving certain set goals etc. Investing in employees’ training is also a positive way to show recognition and empower them in the process.
Employees have rights and they need to know that the company they work for are compliant to all of these rights, even those behind the scenes. Compliance, trust and respect go hand in hand. Employees that are assured of the fact that a company is following all of the appropriate protocols and procedures will have more respect for the various HR processes.
Compliance is perhaps one of the hardest of the three legs to cultivate in a company as it requires a lot of knowledge and expertise in the field. Luckily, with MWare’s latest partnership with ERGuide, customers can get instant access to a comprehensive employee relationship management guide that encompasses all of this and more.
ERGuide is country-specific, covers everything from employment law principles and compliance to advice on disciplinaries and dismissals, incapacity and poor performance management. It is practical and accessible from any internet enabled device. Learn more about ERGuide. Click here