Automated Business Solutions.

Managing assets efficiently has always been a significant challenge for any business as asset management is a necessity for maximizing business profits

This is what Chris Lazanakis, IT Manager of Kargo National Logistics had to say about his relationship with MWare and the service and support provided to him by Charl Ferreira our COO. Kargo are using the Sage300 ERP system with our Electronic Payment Solution which is integrated.

Automated administrative tasks, improved turn-around times and enhanced resource management. As an automated business solutions provider, MWare is passionate about making it easier for businesses to streamline their day-to-day tasks and responsibilities. Less time spent on monotonous administrative tasks for example, means more free time to allocate to core business functions. Due to advancements in technology, as well as the general faster pace in lifestyle, customers expect more from their service providers. In order to give your company a competitive edge, your business can benefit from innovating its processes, and delivering more, more quickly. IQ Construction, a construction company that repairs, reconstructs and reinstates homes and commercial properties after a successful insurance claim, required a solution that could help them achieve this goal. While there are some processes and procedures that cannot be fast-tracked in the insurance industry, for everything else MWare has a software solution that will be able add value. “Any form of property damage can be traumatic to the owners, irrespective if malicious intend was involved or not,” comments Mich Martins, CEO of the MWare Group of Companies. “Time is therefore of the essence in this line of work, and if any task can be automated, it should be.” he adds. MWare developed an integrated and automated system that incorporates Sage One, Sage CRM and MobiWork®. MobiWork® is a smartphone and cloud-based mobile workforce management solution that offers exceptional real-time benefits to companies with employees working in the field. The system allows IQ Construction to manage all their accounting, inspections, repairs and other related tasks from one true cloud solution with an active dashboard. “As a result of the system we are able to cut back on some of our most time-consuming administrative tasks,” says IQ Construction Managing Member Danie Bisschoff. “For example, in terms of our Service Level Agreements’, Insurance reinstatements have to meet various requirements and are typically administratively heavy. But now with the MWare solution we can give our foreman access to documents on-site and allow our customers to sign documents digitally too. Our office can action the documents in real-time instead of waiting for the foreman to return.” The added benefit of tracking their employees in the field in real-time has also made it possible for the company to manage its resources more successfully too. “Ultimately, the solution MWare has designed for us has definitely enabled us to take on more work. We are now able to deal with the administrative side far more efficiently, moreover, it has greatly helped us to both expand and reduce our capacity in a dynamic industry that demands flexibility,” Danie adds. 

“We have demanding requirements and need the highest performing software for our large-scale field service operations in remote areas with limited connectivity. MobiWork performs flawlessly, we are continuously impressed with the functionality, support, and performance.” – Ashley Davis, Services & marketing Manager of Yale Lifting Solutions The MobiWork® Mobile Workforce Solutions mobile and cloud-based software solution is making it easier for companies with a mobile workforce to manage work orders, schedule and dispatch deliveries and call-outs, to name just a few. As a local distributor, MWare has been offering this solution to companies in South Africa with incredible success. One such a client is Yale Lifting Solutions. Here is their story… About Yale Lifting Solutions Yale Lifting Solutions supplies a range of heavy duty lifting equipment, including hoists, winches, jacks, slings, pallet trucks, and rigging equipment throughout South Africa. In addition to the equipment they offer, they also manufacture special equipment such as tailor-made jib cranes, lifting beams, suspended working platforms and cradles. Their clients include major mining industries, scattered throughout South Africa. Included in their service offering, are unique on-site inspections and load testing services for all the equipment used. Due to the thorough inspections and documented forms they provide their customers, Yale Lifting Solutions stands out amongst its competitors. The company is headquartered in Gauteng, South Africa, and is part of the worldwide Columbus McKinnon consortium. Columbus Mckinnon has a 141-year history in designing, manufacturing and supplying reliable and safe lifting products around the world. Industry: Mining, Supply Chain Management, Manufacturing and Utilities Regions: Africa Key facts: Member of Columbus McKinnon Corporation Group 1,000 asset inspections per day Headquarters: Gauteng, South Africa Website: www.Yale.co.za Email: info@yalelift.co.za Daily challenges faced by Yale Lifting Solutions Key Challenges: High-Volume Electronic Forms, Limited Connectivity, Employee Visibility & Customer Satisfaction The company mostly functions on a contract basis. They provide services onsite for over 360 days a year across 210 sites, with some of these project sites taking up to 17 days to complete. Many of their service locations are in rural and remote areas where there is limited or no network connectivity. For legal and safety purposes the teams also need to complete thousands inspection, proof load testing and compliance forms daily. They were doing all of the above with an outdated system that was not user-friendly. In addition to the difficult system they had in place, there was also a lack of support from their software company, and they were unable to create custom fields for capturing information, such as calculated calibrations for example. Often times, the system had difficulties with storage and processing of large amounts of data, and they often had to record data by hand. Yale Lifting Solutions management needed a solution to provide technicians with the ability to check in on a mobile device, and translate real-time information back to the office. Because their work locations have sporadic or non-existent network connectivity, they needed an optimised system that would perform well under those difficult conditions and that would reliably capture information in their electronic forms in offline mode. The system also needed to be user-friendly, and capable of managing high volumes of confidential forms and documents. Results: Major Transformation Overnight After analysing the company’s challenges, MWare implemented the MobiWork solution! The business was up and running and managing all of its operations and assets in less than a month. Ashley Davis, the Services & Marketing Manager who has worked at Yale Lifting Solutions for 15 years said: “Switching to MobiWork was a quick process, we were easily able to import high volumes of data and transfer to them. MobiWork is more user-friendly, has functionality that we never had before, and has better support in place”. MobiWork was able to help Yale Lifting Solutions save thousands in upfront custom building costs, and get up and running in a matter of days, not months. “The switchover was immediate, so easy to use with extra functionality, and MobiWork made it a less stressful transition for us,” Davis added. MobiWork quickly generates reports and analysis from the custom data reports, providing the directors with actionable insight to employee and asset performance. The company now successfully completes approximately 1,000 inspections a day for equipment installations, servicing, and repairs. They are thrilled that their forms can now also include images captured from the field, geo-tags, signature, legal and compliance related fields, and the forms can be sent to customers. With employees working in the field, it’s important that routing and repair maintenance schedules are optimised, and that asset and employee compliance rules are regulated and properly conducted in the field. “We have more than 50 unique, advanced, legal forms that capture images, location, and signatures in real-time, and are quickly sent out to customers. Our customers love the forms, and we’ve seen a 60% increase in automatic time and administration efficiency,” said Davis. “MobiWork is an industry grade, reliable, and truly advanced platform that has allowed us to create a configurable and scalable environment. We can process actionable data faster, isolate issues faster, and have better insight in the field”. In addition, Yale Lifting Solutions is impressed that training is simple and that the technicians love that the app is fast, responsible, and reliable for capturing data, even in offline mode. By gaining visibility in the field, the company has been able to improve their service to their customers even further. Davis commented: “We are a customer-centric company, the transformation for us is massive, because it’s about empowering our employees and workers, and to do this you need a single platform that allows for scalability and real-time communication”. MWare’s CEO, Mich Martins is exceptionally pleased about the results the MobiWork system was able to gain for the client. “At MWare we enjoy nothing more than finding simple solutions to the complex challenges our customers face. That is why we are always looking for the best software solutions available on the global landscape. MobiWork is one of our leading products, and we are excited about the potential it can realise for other companies struggling with similar challenges.” MobiWork has helped Yale Lifting Solutions deliver asset compliance, visibility of day-to-day activities, and identify areas where they can streamline their business operations. As they expand their reach throughout Africa and other countries, Mobiwork is helping the company reach their vision of becoming the leading special equipment solution provider. 

“MobiWork is a very powerful tool straight out of the box. It is user-friendly and has exceeded our customisation needs. We intend to expand all of our operations and sales aspects to MobiWork.” – Ian Jones, Financial Manager of Logico Unlimited Managing a team and company resources effectively is tough; keeping customers happy even moreso. In the logistics industry these challenging tasks become nearly impossible without the ability to track your team in the field in real-time. You need the right solution to simplify and streamline day to day operations. For Logico Unlimited this solution was the MobiWork® Mobile Workforce Solutions mobile and cloud-based software system. This is their story… About Logico Unlimited, Swaziland Logico Unlimited started in 2003 and is headquartered in Matsapha, Swaziland, with nearly 400 employees. It is the largest Fast Moving Consumer Goods (FMCG) sales and distribution business in Swaziland. The company distributes thousands of goods from leading national and international suppliers. Logico’s services include field sales, field marketing, warehousing, primary and secondary distribution, reverse logistics, and much more. They have forty suppliers, multiple warehouses and distribution centres across Swaziland, as well as a fleet of “cash vans” that deliver and sell products right in the field. As Swaziland’s economic growth continues, Logico Unlimited strives to increase the supply chain’s visibility and scale their business without increasing costs while also making use of sustainable resources. Challenges faced daily Key Challenges: Lack of Visibility, Inefficient Field Sales Operations As a leading company in Swaziland, Logico wanted to connect its partners, employees in the field, and their customers in real-time. Tracking employees, inventory, and sales orders were a priority so they could implement new strategies in their fast-moving and ever-changing market. Prior to MobiWork, they were using an older system that was slow and didn’t work offline, which caused multiple delays and issues for the entire organization. The Logico field sales team has an extremely busy deadline-driven schedules. They are constantly moving from one end of the city or state to the other. This schedule made it difficult to keep track of sales’ activity. In addition, Logico was also struggling with a lack of visibility within territories, distributors, field sales teams, and customers. With nearly 11,000 work orders processed per year, Logico Unlimited need to capture a lot of information. They therefore needed a solution that allowed customisable statuses, fields, and was also able to capture large volumes of data for customer history, customer information, as well as product information, such as pictures, notes, and PDFs. The management team realised that the team needed a solution that would consolidate their systems and processes, a system that also had customisation, offline mode and visibility capabilities. Results: Smooth Operations, Visibility, Growth and more… Logico Unlimited found MobiWork to be incredibly adaptable to fit their customisable requirements. After implementation, they found that the administration, management, and field sales team were easily trained and highly satisfied with MobiWork. Their customers loved that they received emails with the product information ready in a PDF form. Using the MobiWork analytic dashboard, the admin team was also able to identify and isolate problems faster. After using MobiWork, Ian Jones, the Financial Manager of Logico Unlimited, saw a 100% potential gain in productivity, as there were major improvements in their sales processes and operations. “Thanks to MobiWork, our operations are running smoothly and we can invoice instantly in the field or office. We’ve also saved 50% in paper costs alone this year. We’ve seen a revenue growth rate of 20% across our business. MobiWork has given us a new level of visibility in the field, and I am confident it will allow us to scale in Swaziland’s growing market,” comments Ian Jones, Financial Manager at Logico. MWare’s CEO Mich Martins believes that MobiWork has the ability to help any company with employees in the field improve visibility and productivity. “All of our MobiWork customers wish they had gone this route earlier because this system is just so simple and convenient to use. Logistico’s results are great examples of how drastically MobiWork can help improve efficiency and growth,” he says. MWare’s range of services and solutions are not only available in Southern Africa but the company has numerous clients in Canada, United States of America and United Arab Emirates too. logico.co.sz