In order for businesses to perform optimally, managers need to know what the status of projects is at a moment’s notice. Why? Because this way management can offer direction, improve the process flow, adjust, coordinate and manage customer expectations more effectively. The ability to track and analyze projects in real-time via a web/smartphone interface has, therefore, become the new kind of normal with various business management platforms paving the way for enhanced business results. But what about your workers in the field?
“Complete visibility is even more important when you have operators in the field,” says MWare CEO Mich Martins. “That’s where Mobile Workforce Management (MWM) Software comes in. At MWare we take exceptional pride in our ability to source the best and most valuable Automated Business Solutions available in the world. Through our partnership with MobiWork ®, we are able to offer our customers complete smartphone and cloud-based MWM software that allows managers to schedule, track, monitor and analyse employees in the field. But this is just where the advantages begin.”
Examples of how Mobiwork ® can benefit your business
With MobiWork ® the benefits of complete visibility in the field is far more encompassing than meets the eye. Take logistics for example. Imagine being able to dispatch the nearest vehicle to the exact location (map) for pick-ups and then being able to capture a signature onto a smart device on-site? The benefits will be seen in reduced kilometres and fuel spend, reduced paperwork, reduced errors and ultimately, enhanced productivity.
The Broken Telephone or Chinese Whispers game most of us played as children were hilarious. But there is nothing funny about miscommunication in business. Communication between the office and a worker in the field is often exceptionally challenging but not with MobiWork ®. Take an electrician in the field for example. Using the web app, an office worker can schedule (and make real-time changes to) an electrician’s agenda and can communicate clear and detailed instructions for each and every job. The MobiWork ® smartphone app the electrician in the field can capture data (photos, forms, signatures etc.) and share this through to HQ in real-time. This can lead to quicker, more accurate invoicing, which means fewer delays and quicker turn-around times.
Infield services industries, the bar is often set at meeting customer expectations. However, with MobiWork ® your company can exceed expectations and continue to do so. Through real-time scheduling and dispatching your office workforce can effectively match the right field worker (according to skill, location or preference) to the right job. Better planning, enhanced communication and project execution will no doubt have a positive impact on the customer’s experience at the end of the day.
Every type of field industry has unique challenges. Talk to one of our sales experts about the practical benefits your company can expect to see with MobiWork ®. Email firstname.lastname@example.org