“We have demanding requirements and need the highest performing software for our large-scale field service operations in remote areas with limited connectivity. MobiWork performs flawlessly, we are continuously impressed with the functionality, support, and performance.”
– Ashley Davis, Services & marketing Manager of Yale Lifting Solutions
The MobiWork® Mobile Workforce Solutions mobile and cloud-based software solution is making it easier for companies with a mobile workforce to manage work orders, schedule and dispatch deliveries and call-outs, to name just a few. As a local distributor, MWare has been offering this solution to companies in South Africa with incredible success.
One such a client is Yale Lifting Solutions. Here is their story…
Yale Lifting Solutions supplies a range of heavy duty lifting equipment, including hoists, winches, jacks, slings, pallet trucks, and rigging equipment throughout South Africa. In addition to the equipment they offer, they also manufacture special equipment such as tailor-made jib cranes, lifting beams, suspended working platforms and cradles. Their clients include major mining industries, scattered throughout South Africa.
Included in their service offering, are unique on-site inspections and load testing services for all the equipment used. Due to the thorough inspections and documented forms they provide their customers, Yale Lifting Solutions stands out amongst its competitors.
The company is headquartered in Gauteng, South Africa, and is part of the worldwide Columbus McKinnon consortium. Columbus Mckinnon has a 141-year history in designing, manufacturing and supplying reliable and safe lifting products around the world.
Industry: Mining, Supply Chain Management, Manufacturing and Utilities
Headquarters: Gauteng, South Africa
The company mostly functions on a contract basis. They provide services onsite for over 360 days a year across 210 sites, with some of these project sites taking up to 17 days to complete. Many of their service locations are in rural and remote areas where there is limited or no network connectivity.
For legal and safety purposes the teams also need to complete thousands inspection, proof load testing and compliance forms daily. They were doing all of the above with an outdated system that was not user-friendly.
In addition to the difficult system they had in place, there was also a lack of support from their software company, and they were unable to create custom fields for capturing information, such as calculated calibrations for example. Often times, the system had difficulties with storage and processing of large amounts of data, and they often had to record data by hand.
Yale Lifting Solutions management needed a solution to provide technicians with the ability to check in on a mobile device, and translate real-time information back to the office.
Because their work locations have sporadic or non-existent network connectivity, they needed an optimised system that would perform well under those difficult conditions and that would reliably capture information in their electronic forms in offline mode.
The system also needed to be user-friendly, and capable of managing high volumes of confidential forms and documents.
After analysing the company’s challenges, MWare implemented the MobiWork solution! The business was up and running and managing all of its operations and assets in less than a month.
Ashley Davis, the Services & Marketing Manager who has worked at Yale Lifting Solutions for 15 years said: “Switching to MobiWork was a quick process, we were easily able to import high volumes of data and transfer to them. MobiWork is more user-friendly, has functionality that we never had before, and has better support in place”.
MobiWork was able to help Yale Lifting Solutions save thousands in upfront custom building costs, and get up and running in a matter of days, not months. “The switchover was immediate, so easy to use with extra functionality, and MobiWork made it a less stressful transition for us,” Davis added.
MobiWork quickly generates reports and analysis from the custom data reports, providing the directors with actionable insight to employee and asset performance. The company now successfully completes approximately 1,000 inspections a day for equipment installations, servicing, and repairs. They are thrilled that their forms can now also include images captured from the field, geo-tags, signature, legal and compliance related fields, and the forms can be sent to customers.
With employees working in the field, it’s important that routing and repair maintenance schedules are optimised, and that asset and employee compliance rules are regulated and properly conducted in the field.
“We have more than 50 unique, advanced, legal forms that capture images, location, and signatures in real-time, and are quickly sent out to customers. Our customers love the forms, and we’ve seen a 60% increase in automatic time and administration efficiency,” said Davis.
“MobiWork is an industry grade, reliable, and truly advanced platform that has allowed us to create a configurable and scalable environment. We can process actionable data faster, isolate issues faster, and have better insight in the field”.
In addition, Yale Lifting Solutions is impressed that training is simple and that the technicians love that the app is fast, responsible, and reliable for capturing data, even in offline mode.
By gaining visibility in the field, the company has been able to improve their service to their customers even further. Davis commented: “We are a customer-centric company, the transformation for us is massive, because it’s about empowering our employees and workers, and to do this you need a single platform that allows for scalability and real-time communication”.
MWare’s CEO, Mich Martins is exceptionally pleased about the results the MobiWork system was able to gain for the client.
“At MWare we enjoy nothing more than finding simple solutions to the complex challenges our customers face. That is why we are always looking for the best software solutions available on the global landscape. MobiWork is one of our leading products, and we are excited about the potential it can realise for other companies struggling with similar challenges.”
MobiWork has helped Yale Lifting Solutions deliver asset compliance, visibility of day-to-day activities, and identify areas where they can streamline their business operations. As they expand their reach throughout Africa and other countries, Mobiwork is helping the company reach their vision of becoming the leading special equipment solution provider.